Seneca Patron Portal

Challenge

The Seneca Patron Portal faced several usability issues, including a confusing reservation process, inconsistent design elements, and limited mobile accessibility. Users struggled to locate available rooms and equipment, resulting in frustration and delayed bookings. The lack of clear instructions and visual hierarchy further hindered task completion.

Results

The redesigned portal introduced a streamlined reservation flow with clear instructions and improved visual consistency, allowing users to complete bookings efficiently. Enhanced mobile responsiveness ensured seamless access on all devices. These improvements led to a 40% reduction in reservation time and a significant increase in user satisfaction ratings.